Delivery & Returns
We aim to despatch all orders within 1 working day of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
UK DELIVERY INFORMATION
Standard delivery is charged at £2.95 per order (mainland UK)
For all orders over £20 (before delivery) or over 2KG in weight, delivery is FREE
There is the choice to pick up orders from St Albans Market on Saturdays.
Also you can select the choice to use DPD for your shipping services.
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox.
Although our boxes are designed to meet the Royal Mail letterbox guidelines, we have realised it doesn't cover all letterboxes. Probably older houses might have smaller dimensions and the box may not fit through.
All coffee orders your delivery will be sent by 48h Royal Mail unless another choice is selected.
We are happy to deliver to international addresses. Orders need to be placed with a valid postcode/zipcode to allow our couriers to locate and quote for correct shipping cost.
Prices up to 2000g:
Europe and rest of the world: £12.95
If you are unsatisfied with the contents of your despatch you must contact us, either by telephone or email within 24 hours of receipt to inform us of your issue.
Coffee Gems Artisan Roasters does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.