Delivery & Returns
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
UK DELIVERY INFORMATION
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox.
Although our boxes are designed to meet the Royal Mail letterbox guidelines, we have realised it doesn't cover all letterboxes. Probably older houses might have smaller dimensions and the box may not fit through.
For all 1 & 2 x 200g coffee orders your delivery will be sent Second Class Royal Mail
For all Orders over 500g your delivery will be sent via Hermes
We are happy to deliver to international addresses. Orders need to be placed with a valid postcode/zipcode to allow our couriers to locate and quote for correct shipping cost.
Prices up to 2000g:
Europe: 0 to 1000g: £7.80 - 1001g to 1500g: £12.95 - 1501 to 2000g: £18.35
Rest of the World: 0 to 1000g: £12.20 - 1001g to 1500g: £21.00 - 1501 to 2000g: £23.35
If you are unsatisfied with the contents of your despatch you must contact us, either by telephone or email within 24 hours of receipt to inform us of your issue.
Coffee Gems Artisan Roasters does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.